Effective Date: May 13, 2026

At HIBICLENS, we aim to ensure that every customer is satisfied with their purchase. This Refund and Returns Policy explains the conditions under which returns, refunds, and exchanges may be accepted. By placing an order on our website, you agree to the terms described below.

We accept return requests for eligible products within a limited return window after the delivery date. To be eligible for a return, items must be unused, in their original condition, and returned in their original packaging. Products that have been opened, used, damaged after delivery, or are not in resellable condition may not qualify for a refund or return unless they arrive defective or damaged.

If you receive a damaged, defective, or incorrect item, you must contact us as soon as possible so we can evaluate the issue and provide a suitable solution. In such cases, we may offer a replacement, partial refund, or full refund depending on the situation and product availability. Customers may be asked to provide photo evidence of the issue to help us process the claim more efficiently.

To initiate a return or refund request, customers should contact our support team using the details below:
Email: hibiclenus@outlook.com
Phone: (253) 865-5856

Once your return request is approved, we will provide instructions on how and where to send the product back. Customers are responsible for ensuring that returned items are properly packaged to avoid damage during transit. Unless the return is due to our error or a defective product, the customer is responsible for return shipping costs.

Refunds are processed after we receive and inspect the returned item. If the return is approved, the refund will be issued to the original payment method used during purchase. Processing times may vary depending on your bank or payment provider, but refunds are typically completed within a reasonable number of business days after approval.

Please note that shipping fees are non-refundable unless the return is due to an error on our part, such as sending the wrong item or a defective product. In cases where a refund is issued, original shipping costs may be deducted from the refund amount where applicable.

Certain items may be non-returnable depending on their category, hygiene considerations, or promotional conditions. These restrictions, if applicable, will be clearly stated at the time of purchase. We reserve the right to refuse returns that do not meet our policy requirements.

We also reserve the right to cancel or refuse any refund or return request if we suspect misuse of the policy, fraud, or violation of our terms of service. Our goal is to maintain a fair and transparent process for all customers.

This Refund and Returns Policy may be updated from time to time without prior notice. Any changes will take effect immediately upon being posted on our website. We encourage customers to review this policy periodically to stay informed of any updates.

If you have any questions regarding refunds, returns, or exchanges, please contact us at hibiclenus@outlook.com or call (253) 865-5856. Our team is always ready to assist you and ensure a smooth shopping experience.